Shipping policy

 

How long will it take to receive my order?

  • All orders are shipped via Canada Post.
  • Generally, it takes 1-5 business days to receive the package once shipped.
  • Orders typically take up to 1-3 business days to be processed if payment is made via Bank/email Transfer or by Paypal.

  • All credit card transactions require 3-4 business days to process payment.
  • Orders placed on Friday- Sunday will be processed starting the following business day. 

How much does shipping cost?

  • SNT's shipping costs available at checkout.

 

No refunds of customs fees will be provided. 

 

Incorrect Address

  • We are not responsible for lost or undelivered packages due to an incorrect shipping address being provided at checkout. 
  • This includes forgetting to write in an apartment or suite number. 
  • No refunds will be provided for these packages. If your order is returned to us, you may request to have it resent. 
  • You may be responsible for additional shipping charges. Always double-check your address.


Where do you ship?

  • Canada: All provinces and territories.
  • United States: All states.
  • International: All countries (excluding Guatemala and Kosovo)

I did not receive my order

  • If you did not receive your order after 15 days since your order was placed, please email. 
  • We will not respond to complaints regarding orders placed less than 15 days ago. We will then open a support ticket and investigate the location of your order. 
  • If your item is deemed lost in transit, we will resend a replacement order no earlier than 10 business days after your support ticket is opened.