Shipping policy

SHIPPING & DELIVERY

ORDER PROCESSING

In-stock orders typically ship within 24–48 hours. Orders placed on Fridays, weekends or holidays are processed starting the next business day.

Processing time is separate from courier transit time. Credit-card verification may delay dispatch. Delivery dates are estimates and cannot be guaranteed.

SHIPPING COSTS

Available standard shipping options and charges are shown at checkout. Local same-day delivery fees are confirmed separately before delivery.

TRACKING

Once your order ships, use the tracking information provided to follow its progress.

Track your order: https://sparklentwist.com/pages/order-tracking

For help, email support@sparklentwist.com with your order number.

LOCAL SAME-DAY & NEXT-DAY DELIVERY

Local delivery is available in Toronto and surrounding areas, subject to availability.

Before checkout, contact us through website chat or email to confirm service for your address and the delivery fee. Local delivery fees vary by location and are paid separately from your merchandise order.

Same-day and next-day delivery require bank e-transfer payment.
Provide your full name, order number and complete delivery address. Someone must be available to receive the order.

LOCAL PICKUP

Wait until we notify you that your order is ready before coming to collect it.

Same-day and next-day pickup require bank e-transfer payment. Send payments to payment@sparklentwist.com.

Pre-orders are not available for immediate pickup.

PRE-ORDERS

Estimated delivery for pre-orders is 1–2 weeks from the order date, unless the product listing states otherwise. Supplier processing, customs or courier delays may affect this estimate.

Orders containing both in-stock and pre-order items may be held until all items are available.

To request separate shipping, email support@sparklentwist.com. Your order value must exceed $100 to qualify.

Full pre-order details: https://sparklentwist.com/pages/pre-order-add-to-cart-tab

INTERNATIONAL ORDERS

Orders shipped outside Canada may be subject to customs duties, taxes and clearance charges. These charges are the customer’s responsibility unless expressly included at checkout.

Customs clearance may delay delivery. We cannot control customs processing times.

ADDRESS ACCURACY

Check your shipping address, including apartment or unit number, before completing your purchase. Contact us immediately if you notice an error. Address changes cannot be guaranteed once an order has been dispatched.

Additional shipping charges may apply if a package must be resent because of an incorrect address.

DELIVERY ISSUES

If your shipment is delayed, missing or marked delivered but cannot be located, check the tracking details and contact the courier. Email support@sparklentwist.com with your order number so we can assist.

RETURNS & EXCHANGES

Eligible merchandise may be returned for exchange or store credit under our Returns & Exchanges policy. Original shipping and delivery charges are not reimbursed for change-of-mind returns.

Full policy: https://sparklentwist.com/pages/returns

Nothing in this policy limits rights or remedies available under applicable consumer law.

CONTACT

Email: support@sparklentwist.com
Website: https://sparklentwist.com