RETURNS & EXCHANGES
Eligible items may be returned for an exchange or store credit within 14 days of delivery. We do not offer refunds to the original payment method for change-of-mind returns.
For local pickup or in-person purchases, the 14-day window starts when you receive your items.
Sign in with the email address used for your order, open the order and select the eligible items you wish to return. All requests are reviewed under this policy before approval.
ELIGIBILITY
- Contact us to request your return within 14 calendar days of receiving your order.
- Items must be unworn, unwashed, unaltered and in their original saleable condition, with original tags attached and any original packaging included.
- Items must be free from makeup, deodorant marks, perfume, smoke, pet hair and other signs of wear.
- Provide your order number or proof of purchase.
- Matching sets and bundles must be returned complete, with all included pieces, for a change-of-mind return.
EXCLUSIONS — FINAL SALE
The following are not eligible for change-of-mind exchanges or store credit:
- Sale, clearance and sample-sale items, and items clearly marked FINAL SALE.
- Intimates, lingerie, underwear, bra tops, bodysuits and swimwear.
- Beauty products, cosmetics and pierced earrings.
- Gift cards and digital products.
A promotional code alone does not make a full-price item final sale unless the promotion clearly states otherwise.
HOW TO REQUEST AN EXCHANGE OR STORE CREDIT
- Submit your request within 14 days of delivery through your customer account. Sign in, open your order and select the eligible items to return. For help submitting a request, or to tell us whether you prefer an exchange or store credit, email support@sparklentwist.com with your order number. Exchange selections are arranged with our team.
- Wait for approval and return instructions before sending your item. Do not send returns to an address without confirmation from our team.
- Pack the approved items securely and follow the provided return instructions. We recommend a tracked shipping service and keeping your proof of shipment.
EXCHANGES & STORE CREDIT
Once your return is received and inspected, approved items will be processed for an exchange or store credit. Exchanges are subject to stock availability. If your preferred replacement is unavailable, we will offer store credit.
Store credit is based on the amount actually paid for the eligible returned merchandise, including applicable merchandise taxes. Original shipping and delivery charges are not included. Any difference for a higher-priced replacement must be paid; a lower-priced replacement leaves the remaining eligible balance as store credit.
RETURN & EXCHANGE SHIPPING
Customers are responsible for return shipping and any shipping charges for an exchange sent back to them. Original shipping, delivery and customs charges are not reimbursed for change-of-mind returns.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective or incorrect, please contact support@sparklentwist.com as soon as possible, ideally within 48 hours of delivery. Include your order number, a description of the issue and clear photos. Please contact us before arranging return shipping so we can provide the appropriate next steps.
Change-of-mind exclusions and customer-paid return shipping do not determine the resolution for damaged, defective or incorrectly supplied items. This policy does not limit any rights or remedies available under applicable consumer law.
NEED HELP?
For help with fit, eligibility or an existing order, use our website chat or contact Customer Care.