How long will it take to receive my order?
- All orders are shipped via Canada Post.
- Generally, it takes 1-5 business days to receive the package once shipped.
- Orders typically take up to 1-3 business days to be processed if payment is made via Bank/Email transfer or by Paypal.
- All credit card transactions require 3-4 business days to be processed.
- Orders placed on Friday- Sunday will be processed starting the following business day.
How much does shipping cost?
- SNT's shipping costs are displayed at checkout.
No refunds of customs fees will be provided.
- We are not responsible for lost or undelivered packages due to an incorrect shipping address being provided at checkout.
- This includes forgetting to write in an apartment or suite number.
- No refunds will be provided for these packages. If your order is returned to us, you may request to have it resent.
- You may be responsible for additional shipping charges. Always double-check your address.
Where do you ship?
- Canada: All provinces and territories.
- United States: All states.
- International: All countries (excluding Guatemala and Kosovo)
I did not receive my order
- If you did not receive your order after 10 days since your order was placed, please email.
- We will not respond to complaints regarding orders placed less than 10 days ago. We will then open a support ticket and investigate the location of your order.
- If your item is deemed lost in transit, we will resend a replacement order no earlier than 10 business days after your support ticket is opened.