FAQ CENTER

How long will it take to receive my order?

• All orders are shipped via Canada Post.
• Generally, it takes 1-5 business days to receive the package once shipped.
• Orders typically take up to 1-3 business days to be processed if payment is made via Bank/Email transfer or by Paypal.
• All credit card transactions require  3-4 business days to be processed. 
• Orders placed on Friday- Sunday will be processed starting the following business day. 

How much does shipping cost?

• SNT's shipping costs are displayed at checkout. 

No refunds of customs fees will be provided. 

Incorrect Address

• We are not responsible for lost or undelivered packages due to an incorrect shipping address being provided at checkout. 
• This includes forgetting to write in an apartment or suite number. 
• No refunds will be provided for these packages. If your order is returned to us, you may request to have it resent. 
• You may be responsible for additional shipping charges. Always double-check your address.

Where do you ship?

• Canada: All provinces and territories.
• United States: All states.
• International: All countries (excluding Guatemala and Kosovo)

I did not receive my order

• If you did not receive your order after 10 days since your order was placed, please email. 
• We will not respond to complaints regarding orders placed less than 10 days ago. We will then open a support ticket and investigate the location of your order. 
• If your item is deemed lost in transit, we will resend a replacement order no earlier than 10 business days after your support ticket is opened.

Effective Immediately  Dolls this is an unfortunate situation and our main priority being the health of our family, team, and customers we have chosen to enforce a FINAL SALE POLICY in response to COVID-19 until further notice. Though we are doing our part on our end to make sure packages get sent out to customers by our healthy team safely and sanitary, we can't ensure that customers returning/exchanging items are doing the same which could ultimately put us all at risk. 

We want to thank you all for your understanding and continued support during these challenging times and pray that everyone stays healthy and safe.

Effective immediately !! This goes for any previous purchase as well! 

Also, Sparkle N Twist Boutique & Beauty Bar INC is not responsible for packages sent to an incorrect address. If your package is not received due to an incorrect address you will not be eligible for a refund. Once the package is received it will be shipped out to you. Please note it can take a few days or a few weeks for the postal courier to send your package back to us.

EXCHANGES

If for whatever reason we choose to accommodate you with an exchange, please note that it is your responsibility to get the package back to us with tags and packaging intact.

You can drop off the item or ship the item back to our location. If you require the item to be picked up, a fee of $20 will apply as we have to pay our drivers.

Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SWIMWEAR & LINGERIE

May not be returned. NO EXCEPTION!

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .

RETURNS RECEIVED 

We will send you an email when your return package is delivered back to our location. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

Items sent for return that are NOT eligible for credit are subject to a restocking fee OF NO LESS THAN 30%

DAMAGED ITEMS

• International taxes might be applied depending on your country's tax policy.

  Customs duty is calculated as a percentage of the customs value of the goods:

  
  

  About the Local taxes and import duties？ 

  • Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. 
  • The buyer or recipient of the shipment is responsible for all such taxes and duties. 
  • Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. 
  • If in doubt, please check with your country's customs office before ordering.

  How to get tax less or free upon import? 

  • Any import charges or fees are the buyer's responsibility. 
  • To ensure you receive your order tax less or free upon import, we will declare it as a “GIFT” or “SAMPLE” with a lower value. 
  • This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. 
  • If need to using the true value, or any other requests, please write down the information on the “Notes” when you complete the order.

Items purchased on PRE ORDER are subject to delivery between 1-2 weeks of the estimated shipping date that is provided in the items description at time of purchase.

sparklentwist.com is currently accepting orders using Visa, Mastercard, American Express, Bank Payment, PayPal, and the Sparkle N Twist gift card.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• All credit card transactions require 3-4 business days to process payment.
• (PREFERRED PAYMENT METHOD)We also accept offline payments direct bank deposits in Canada. This option requires less processing time. Most often can be ready in 24 hours for shipping and 2 hours for pick-ups. 
• In person, payment is available in GTA. 

Note that an additional exchange fee may apply if your currency is other than CAD dollars.

Once you place an order with sparklentwist.com, we will provide you with a confirmation number and you will receive an Order Confirmation Email/SMS to confirm that your order is being processed. If you do not receive your confirmation information within 24 hours, feel free to send an SMS Sparkle N Twist Boutique & Beauty Bar Inc Customer Care to confirm that we have received your order. 

Once your order has been shipped you will be emailed your tracking information, you can track your package using the shipping carrier stated in the email.

If you have questions about your order, please email us at support@sparklentwist.com, or text SNT Customer Care at +1-647-360-9549.

We’re sorry, but order processing beings immediately and cannot be changed or canceled.

Quantities are limited and available while supplies last.  SNT may also place a limit on volume purchases over an extended period of time. This is necessary to ensure that all of our customers have a fair and even chance of purchasing SNT's product. This quota is at SNT's discretion and is subject to change. 

Price adjustments on previous purchases are not permitted

Yes! Online orders can be assisted by subscribing to our SMS line at 1-647-360-9549

Text: SPARKLEDOLL

Gift packaging is not available at this time.

The sales tax quoted at time of checkout is an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes based on your local tax rates.

Sparklentwist.com is currently accepting orders with billing or shipping addresses outside of  Canada.

Yes. We accept credit card payments through a secure online server using advanced encryption services. Credit card orders requires 3-4 business day to process.

Yes, member benefits start immediately.

Taxes, shipping and handling fees are excluded from any discounts. If you have multiple discount codes or offers, please understand that they cannot be combined. Sparkle N Twist Boutique & Beauty Bar Inc. reserves the right to modify or cancel promotions or offers at any given time without notice.

All SNT Insiders are eligible to redeem one birthday reward per year during the month of their birthday. You’ll receive an email with redemption instructions, so it’s important that you opt in to receive marketing emails from SNT. Want to make sure you’re on the birthday list? Add your birthday to your account and update your email preferences. 

All members have access to our exclusive rewards. Currently we offer a tiered or points-based system so rewards are yours to enjoy—purchases required to obtain reward points.

Sign into your account at sparklentwist.com to see your rewards on your member account page. You can also see special offers tailored to you, exclusive product drops and learn more about your SNT Insider benefits. 

All U.S. and Canada residents, 18 and older, are welcome to join. To become an Insider, all you have to do is create an account online at sparklentwist.com .

The Digital Shopping Assistant tool is required to become a SNT Insider, we recommend using it to check prices, access special offers and see your savings. 

Yes, you can. All prices are in CAD and custom fees may apply. 

You’ll receive an email with a link to finish setting up your account. The link expires in 24 hours. If your link has expired, sign into your account at sparklentwist.com and click on “Forgot Password” to reset your password. 

We encourage you to redeem your rewards often so you can make the most of your SNT Insider membership. Certain rewards and offers expire, so be sure to check expiration dates on your member account page. 

We’re sorry but once a transaction is complete, you can no longer redeem your reward for that purchase. 

Throughout the year, you’ll get early access to sales and special product drops. You’ll also receive invitations to Insider exclusive events. 

As a member of the SNT Insider loyalty program, your personal information will be used to administer your account and to provide you with rewards and recommendations. 

Ask away. We love hearing from you. Contact us at support@sparklentwist.com. 

You only pay the purchase price with sezzle if you make payments on time.

Please bring your confirmation email on pickup. If you have someone else picking up on your behalf, you will need to notify us in advance. 

Payment will be required by bank payment (email transfer) for same or next day pick-up, no exceptions.  Credit cad payment requires a 3-4  business day hold in order to process.

Pick-up is cancelled after 15 minutes grace period of not hearing from you.

 No exceptions!!

Correct address and telephone number required. Delivery will be attempted once. If you are not available you will have to reschedule to have your item picked up. The delivery fee is non-refundable. A notification will be sent in advance. 

Fee $20

Payment will be required by bank payment (email transfer) for same or next day pick-up, no exceptions.  Credit cad payment requires a 3-4  business day hold in order to process.